Ongoing support
Help desk and fast response to incidents
Magnolia support and maintenance
Keep your Magnolia platform stable, secure, and up to date. A specialized team that responds when you need it and evolves your CMS continuously.
Ongoing technical support for your Magnolia
Your platform cannot stop. You get a team that knows Magnolia inside out, with direct channels and agreed response times to resolve every incident before it affects your business.
Dedicated help desk
A single point of contact to report incidents and questions, with every case tracked through to resolution.
Service level agreements
Response and resolution times defined by priority, so you always know what to expect.
Incident management
Diagnosis, fix, and documentation for every incident, focused on keeping it from happening again.
Evolutionary maintenance and upgrades
Magnolia keeps evolving and your platform should evolve with it. We plan version upgrades, functional improvements, and technical adjustments so your CMS keeps performing at its best, with no surprises.
Version upgrades
We move your instance to new Magnolia versions on a planned schedule, without interrupting your operation.
Continuous improvements
We add new features and optimizations as your project grows.
Module management
We keep your platform's modules and integrations current, with guaranteed compatibility.
Security and performance under control
We protect your platform and look after its speed. We apply security patches, monitor system health, and optimize performance to deliver a stable experience to your users.
Security patches
Timely fixes applied to keep your Magnolia protected against vulnerabilities.
Proactive monitoring
We watch your platform's health to catch problems before they cause impact.
Performance optimization
Cache, query, and resource tuning so your site loads fast and holds up under demand.
A support plan built around your project
Every platform has different needs. We design a support and maintenance plan that fits your operation, your team, and your goals. Tell us what you need and we will put the proposal together.